The installation went very well. We had a snow storm come in the night before the install and Lupe contacted me with sufficient time stating that he wanted to reschedule and wanted to see what dates would work best for me. We rescheduled the service and Lupe set good expectations that they would only be able to setup the heather and air handler unit the first day due to the snow that was outside.
After coming home from work I found that the unit was installed and the work was proceeding well. My wife also confirmed that they day had gone well and that they were very polite as she worked from home.
Lupe informed me on my arrival that the duct that was ordered did not come in the right size, which might sound like a problem or headache, but he had a temporary solution so as not to affect my life. Which was awesome. He modified the old duct work so that we would have heat until the next day when the duct came in. Also, the “Nest” thermostat was not acting correctly. Again, sounds like a headache, but Lupe had a solution he wired up the old thermostat and said he would get a brand new Nest to ensure this one was not defective. Furthermore, he was going to contact tech support to ensure that there were no other problems with the thermostat moving forward.
Two days later as scheduled, Lupe and his 495 HVAC team where on site. I don’t use the term team loosely either. I was impressed by him using 3-4 technicians throughout the entire project so things went well and nothing felt rushed. This time I returned from work after leaving them alone in my home, something that I had no fear doing and would do again with the 495 HVAC team.
The A/C was in, they had put in a new pad with level and gravel. They replaced the copper line to the unit because it was not the appropriate size. Lupe informed me that there would be no additional cost for this. Additionally, to ensure proper compliance with building codes Lupe and his team were able to fish a line through the ceiling in my basement with out putting any holes in the ceiling When they told me there plan for doing this the first day, I was skeptical, but was later very impressed at there technique of using a plastic conduit pipe. Furthermore, for the humidifier they didn’t use a cheap saddle valve, which always leak. They installed a brand new ball valve to ensure no issues moving forward.
So if you aren’t impressed with them by now, there is more. They got the new duct that was needed to ensure the most efficient flow of air and used duct seal on all the accessible duct areas to ensure maximum flow and efficiency.
Now lets talk about the piping for the unit. They took the extra time to setup the piping to ensure the maximum amount of space in my cramped laundry room.
Lastly, they are going to contact me in the summer to just do a last double check on the A/C unit before starting it up in the summer, just to ensure everything is working well.
****Bottom line- you want a competent, friendly and competitively priced contractor you need to hire 495 HVAC and ask for Lupe!***